Understanding the Feedback Center

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Learn how to use the Feedback Center to give us your feedback and help us improve the overall customer experience!

Here at Athennian, we take product feedback seriously. 

We believe listening to our customers, team members, and prospects is the fastest way to build a better product.  By providing your ideas, your voice becomes a guide for the initiatives we take on.  

We use your feedback to identify the most important opportunities, ideas, pain points, and features so you get more value from our product as efficiently as possible. 

 

How to give us your product feedback

Submitting your feedback is easy. 

There are two ways to access the Feedback Center:  

  1. From the Resource Center (Athennian logo in the bottom left corner) click on Share Your Feedback. Complete the Submit a request form (be as detailed as you can) and click Submit request.

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2. From the Dashboard, select View Now in the bottom right corner under Feedback Center

 

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The Feedback Center will open in a new window;  just click Make a Suggestion and enter a short descriptive summary of your request (think where and what), then give us more context to understand what outcome you are trying to achieve.  You can even include a screenshot if words just don’t feel like enough!  Once you click Submit request our team will be notified of the new feedback and your work here is done!


Some other fun facts:

Once you start creating a post and answer “What is your request or problem?”, you may notice “Did you mean…” pop up and underneath it requests made by others.  A neat feature in the Feedback Center is that it will search for similar posts as you fill out your request.  So if you notice someone else has already provided the feedback you’ve thought of, be sure to click “I want this!” and add your comments.  This helps keep us informed on features or areas that are important to many users.  

You can set a priority on your requests!  This helps our product team understand what matters most to you. When you have added or clicked “I want this” on three requests, you can use the priority sliders to show us your top requests.  When you increase the priority for one request, the others will decrease proportionally.  Everything can’t be the #1 priority, even though we know it feels like that sometimes!


What happens to your product feedback

Every quarter our Product Team reviews Athennian’s roadmap and discusses the highest priorities for our customers, team members, and prospects.  An important part of this process is reviewing the feedback in the Feedback Centre and considering how the requests align with our own product and company strategy.  

Throughout the quarter we are intermittently reviewing feedback and in some cases, when a request is determined to be high priority, it will be worked into our existing planning.

Regardless of when the feedback is reviewed, if we decide to further consider a feature, we will begin updating the status of the feedback.  


Awaiting Feedback: We’re considering building this

Feedback within this status signifies that we are discussing the feedback amongst the team and reviewing possible solutions. Make sure to prioritize and click "I want this" on this request if you need it.


Planned: We’re going to build this

Used when we decide to build the feature or make an improvement.  At this point we likely have some more research to complete so we understand various use cases, but we are in the process of making it a reality. We want to ensure we have everything we need to execute.


Building: We’re building this now 

This means our developers are actively building a solution.


Released

The feedback is locked, loaded, deployed and a part of your Athennian workflows!


Our Feedback Centre always has the most up-to-date information about our products and what we are building next. We will always provide an explanation as to the nature of the status update. For updates on what’s changing in Athennian, be sure to check out our New Features where we regularly post about what’s new, what’s improved, and what has been fixed.  

If you reach out directly to our Support or Customer Success teams, they'll be able to look up ideas for you, but they won't have any additional information or provide an estimate for when your request will be reviewed.